Last updated: 2026
This policy applies to products that we sell and dispatch directly to you through our own online store. Where you buy a third-party product through a link on this website, that seller's own returns policy applies instead (see our Terms of Use).
We want you to be happy with your purchase. In addition to your statutory rights, we offer a voluntary 30-day money-back guarantee: if you are not satisfied, you may request a return within 30 calendar days of receiving your order. To qualify for the voluntary guarantee, the item should be unused and returned in its original packaging, and we may ask for a photo of the item and the reason for the return.
If you are a consumer in the European Union, you also have a statutory right to withdraw from a distance purchase within 14 days of receiving the goods, without giving any reason, under EU and Lithuanian consumer law. This statutory right applies independently of, and in addition to, the voluntary 30-day guarantee above, and nothing in this policy reduces it. To exercise it, simply tell us of your decision (see Section 4); you may use any clear statement.
If your order has not yet been dispatched, you may ask us to cancel it for a full refund. Because we aim to dispatch quickly, please contact us as soon as possible — ideally within 12 hours of placing the order. If the order has already shipped, please follow the return process below instead.
Please contact us first at [email protected] or via our Contact page with your order number, the reason for the return, and (where relevant) a photo of the item. Our Customer Support team will then provide the correct return address for your order — so please wait for the return address from us before sending anything back, as the return address may differ from the address your parcel was shipped from.
For a change-of-mind return or the voluntary guarantee, the cost of return shipping is paid by you and is not refundable, and we do not provide pre-paid return labels. We recommend using a trackable shipping service, especially for higher-value items, as we cannot be responsible for returns that are lost or damaged in transit before they reach us. If the item is faulty, damaged, or not what you ordered, we cover the return cost and will refund or replace it in full (see Section 7).
Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method, normally within 5 to 7 business days of approval. Depending on your bank or card provider, it can then take a further 3 to 20 business days for the funds to appear on your statement. Where required by law, the refund will include the standard delivery cost you originally paid.
If an item arrives faulty, damaged, or is not the product you ordered, please contact us within a reasonable time with a photo. You are entitled, under your statutory guarantee, to a repair, replacement, or refund, and we will cover the cost of return shipping in these cases. This is in addition to any manufacturer warranty.
The voluntary 30-day guarantee does not apply to items that have been used beyond what is necessary to check them, items returned without their original packaging, clearance or reduced-price items, or gift vouchers (which, if refundable, are refunded as gift vouchers). These commercial exclusions do not affect your statutory rights, including your EU right of withdrawal and your rights in respect of faulty goods.
To start a return or ask any question, email us at [email protected] or use our Contact page. EU consumers may also use the European Commission's Online Dispute Resolution platform. © 2026. All rights reserved.
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